Physiotherapy and Osteopathy Practice

1. What to Consider Before Starting Treatment

1.1. Medical Prescription

A medical prescription is required for treatment. You can obtain this from your trusted physician who is authorized to issue such prescriptions. The prescription must include, in addition to your personal information:

• a medical diagnosis

• the number of treatment sessions

• the type of treatment prescribed

Please note that without a medical prescription, my services can only be used for preventive purposes. Preventive services may only be provided to healthy individuals. If you experience pain or other conditions requiring treatment, please inform me immediately.

1.2. Payment of Treatment Costs

As a private practitioner, you pay the treatment costs directly to me. You may then apply to your health insurance provider for partial reimbursement according to the statutory tariff or their policy-based cost contribution. Any information on expected reimbursement is provided subject to your insurer’s approval.

1.3. Insurance Approval

Your health insurance may cover part of the treatment costs. Currently, for BVA and SVS (as of 2024), prior approval from the chief medical department of your insurance is required. This approval allows your insurer to reimburse the partial costs or statutory contribution after treatment has been completed and payment has been made, based on the invoice submitted with the approved prescription.

1.4. Medical Records

Proper treatment requires a thorough initial assessment, for which your cooperation is essential. Please bring all relevant medical records to your first appointment.

2. Information About the Therapy Process

2.1. Personal, Individual Care

I am your primary contact for both organizational and professional questions regarding your treatment. During your treatment, I will focus exclusively on you. Together, we determine:

• Where? → Treatment goal

• What? → Treatment methods

• When? → Appointment schedule

• How often? → Treatment frequency

• Until when? → Treatment duration

• How much? → Cost of treatment

2.2. Your Treatment

My services include all measures provided directly for you, including:

• Personal, individualized treatment, including assessment and consultation

• Treatment-related administration and appointment scheduling

• Preparation and follow-up, including any necessary custom therapy materials

• Documentation (medical history), retained for 10 years; you have the right to access and obtain copies (for a fee)

• If requested, detailed reports for submission to health insurance providers, treating physicians, private insurers, or other relevant parties

By signing after a treatment session, you confirm receipt of services. This signature is also required for cost reimbursement by your health insurer.

2.3. Principles of Treatment

• Compliance: Treatments follow relevant laws, particularly the Austrian Federal Act on Higher-Level Medical-Technical Services.

• Evidence-Based: I follow current scientific knowledge.

• Self-Determination: Based on your prescription and initial assessment, I propose a treatment plan. You may accept or discuss adjustments.

• Confidentiality: All information shared is confidential. Relevant information may be shared with your prescribing physician or other healthcare providers involved in your care only with your consent. Any further disclosure for medical purposes will be discussed with you.

2.4. Documentation

I am legally required to document therapeutic measures in your medical record. After treatment ends, the documentation remains with me and is stored for 10 years.

3. Treatment Costs

3.1. Fee Schedule

• 30 min (children): €70

• 45 min: €110

• 60 min (initial assessment): €130

3.2. Payment

Payment is due after each session, either in cash or by card. You may request a single invoice per session or a cumulative invoice at the end of treatment.

For payments on invoice, the due date is indicated on the invoice. Late payments may incur statutory interest of 4%. Reminder fees are as follows: €15 for the first reminder, €25 for the second, €35 for the third. Total costs include treatment fees plus any interest and reminder charges.

4. Your Role in Successful Treatment

I guide you through your personal treatment plan and provide tips and advice. Successful treatment requires full disclosure of your health status, current complaints, and past examinations or treatments.

Your active participation is essential. This may include following instructions, performing exercises at home, or avoiding certain actions. If I believe treatment success is at risk due to insufficient participation, I will discuss possible solutions with you.

5. Cancelling Appointments

If you cannot attend a scheduled appointment, please notify me immediately. Cancellations at least 24 hours in advance on weekdays are free of charge. Late cancellations may be charged the full session fee. Please note that these fees cannot be claimed from your health insurance.

6. End of Treatment

The medical prescription determines the treatment scope. If further treatment is needed, a new prescription (and, for reimbursement, chief medical approval) is required.

Treatment usually ends by mutual agreement. Both you and I may terminate treatment at any time. I may discontinue treatment if it is unlikely to achieve the desired results, if other medical interventions are indicated, or if the agreed payment schedule is not met. Sessions actually received will be billed; only missed appointments not canceled in time are exceptions (see above).

7. Applying for Reimbursement from Your Health Insurance

Submit your chief medical-approved prescription, along with your signed record of treatments received and my invoice, to your health insurance provider. Request the reimbursement to be transferred to your account or sent via post.

I can advise on the approximate reimbursement amount, but this is always subject to your insurer’s final decision.